SHIPPING

We offer a flat AUD$8.30 shipping rate to any Australian address. Each order will have a Tracking Number, with delivery services provided by Australia Post. Please allow for 24 hours once your order has been sent to receive tracking information before contacting us.

FREE Shipping is provided for all orders over $120 including GST.

Delivery may take between 2 and 14 days. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Tapout Collectables.

Please note we do not offer Express Post or shipping to addresses outside of Australia.

RETURNS AND REFUNDS

Tapout Collectables handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return.

All refunds are made at the discretion of Tapout Collectables.

Please note we do not offer refunds for change of mind.

If an item is defective, it must be returned to us in identical condition as it was received by the customer.

Defects such as minor box variations, scuff marks, creases, and paint smudges are not covered by our return policy.

Tapout Collectables will cover the shipping cost of the aforementioned product from the customerโ€™s delivery address to our business address.

We may mail a return shipping label to the customer which they can then use at their local Australia Post Office to return the item to us or refund the postage upon receiving the defective product.

In the event of a return, all items must be returned in their original condition, in their original packaging, including all accessories/extra items and with their proof of purchase, if not, Tapout Collectables reserves the right to refuse the return.

In the event of a refund, you will receive your money in the same manner in which you paid.

CREDIT CARD

Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Tapout Collectables is not liable for any variation in amount refunded due to exchange rates.

It can take up to 30 days for the refund to show up on the card statement.

In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. Tapout Collectables can not refund money onto a different credit card.

PAYPAL

How a refund is credited depends on how the original payment was made:

If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.

If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.

Refunds are issued in Australian Dollars (AUD) at Paypalโ€™s current currency exchange rate. Tapout Collectables is not liable for any variation in amount refunded due to exchange rates.